177-2010: Creating a Successful Support Model for the SAS® Enterprise Intelligence Platform
نویسنده
چکیده
SAS has a robust set of tools that provide business analysts many capabilities ranging from statistics and data mining to data integration and business intelligence. In the early years, prior to version 9, typical analysts would simply use the SAS programming language and write code to obtain the desired results. Support had two aspects: one from the systems administration team where the SAS software was simply installed and made available to the analysts, the other from the SAS community sharing their insights about business problems and coding techniques. Today under release 9, more specifically with the introduction of the SAS Enterprise Intelligence Platform, the capabilities have increased dramatically. So, too, has the need for a proper support model to ensure that today’s sophisticated business analysts and other general consumers of information can leverage the power of SAS to the fullest. This paper explores many aspects to consider when developing a successful support model for a SAS environment.
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